Lennox recognizes the importance of partnering with reputable and qualified third parties who value innovation and continuous improvement. As our valued customer, you rely on us to partner with vendors who provide high quality services, and we take that responsibility very seriously. We respect you and our vendor partners and treat them with integrity by behaving in an honest and straightforward manner. This is at the heart of everything we do and is the foundation of the message we are delivering to you today.
Penguin Productions has been our preferred video production vendor for many years. As with all our suppliers and strategic partners, we evaluate our partnership on a regular basis. This is a best practice that many organizations follow. Lennox is currently in the middle of a Request for Proposal (RFP) process for our video production services to our dealers.
During this process, Penguin Productions has made the decision to end their relationship with Lennox effective immediately. Our relationship with Penguin Productions has spanned many years, and we are grateful for the work they have delivered for Lennox and our customers.
We are working to evaluate the video production companies that responded to our RFP. We are very excited about the future of video options we will be offering to you soon. We expect to have a new program available to you by end of year and will communicate the details to you as soon as possible.
You may have questions about this transition. We have tried to anticipate your questions and have provided details on the second page of this announcement. If you have any additional questions, please reach out to Victoria Cowin at victoria.cowin@lennoxind.com and Yen Yoon at yen.yoon@lennoxind.com.
Thank you for your support.
Kim McGill
Vice President, Marketing
Questions related to this transition
Penguin Productions has been our preferred video production vendor for many years. As with all our suppliers and strategic partners, we evaluate our partnership on a regular basis. This is a best practice that many organizations follow. Lennox is currently in the middle of a Request for Proposal (RFP) process for our video production services to our dealers.
During this process, Penguin Productions has made the decision to end their relationship with Lennox effective immediately. Our relationship with Penguin Productions has spanned many years, and we are grateful for the work they have delivered for Lennox and our customers.
We are working to evaluate the video production companies that responded to our RFP. We are very excited about the future of video options we will be offering to you soon. We expect to have a new program available to you by end of year and will communicate the details to you as soon as possible.
You may have questions about this transition. We have tried to anticipate your questions and have provided details on the second page of this announcement. If you have any additional questions, please reach out to Victoria Cowin at victoria.cowin@lennoxind.com and Yen Yoon at yen.yoon@lennoxind.com.
Thank you for your support.
Kim McGill
Vice President, Marketing
Questions related to this transition
- How can I get access to the videos I’ve shot with Penguin Productions?
- We are in the process of obtaining these files and will be working with Strategic America to assist in the delivery of these files for dealers who need them. You can contact Jenny Wise at Strategic America – 515-453-2057, jwise@strategicamerica.com and she can provide more details as they become available.
- Can I still work with Penguin Productions?
- Absolutely. While we are no longer in a contract with Penguin Productions, we encourage our dealers to contact them directly if they are interested in contracting their services.
- I need a co-branded TV commercial now/in a few weeks. How can I get one?
- Please contact Jenny Wise at Strategic America (515-453-2057, jwise@strategicamerica.com ) and she can discuss options with you if you’re needing a spot before the end of the year.
- Will there be opportunities to record a video at Lennox LIVE in 2020?
- Since we are in the process of evaluating video partners, details on what options will be available to dealers are still being determined.
- What changes can I expect?
- You can expect a broader video offering in 2020. Due to popular demand and marketing trends, we plan to offer video that goes beyond TV commercials to include video for websites and social media. Other exciting details will be shared as soon as we have them.